Terms of use & GTCs

HappyClaim – qb consulting + trading GmbH

Status: October 2025

1. Provider and scope of application

These Terms of Use and General Terms and Conditions (hereinafter “GTC”) apply to all contracts between

qb consulting + trading GmbH
Tummelplacken 7
26169 Friesoythe
Germany

Represented by: Matthias Süß and Tatjana Süß
Register court: Oldenburg Local Court, HRB 222063
E-mail: hello@happyclaim.de

and entrepreneurs within the meaning of Section 14 BGB (hereinafter “Customer”).

Deviating or conflicting terms and conditions of the customer shall not be recognized unless the provider expressly agrees to their validity in writing.

2. Subject matter of the contract

HappyClaim is a cloud-based complaints management software (“Software-as-a-Service”, SaaS for short) that enables retailers and suppliers to process complaints digitally and efficiently.
The software is provided exclusively online. There is no entitlement to local installation.

During the term, the customer receives a simple, non-transferable, time-limited right to use the software.

3. Test version

After registering at www.happyclaim.de, the customer receives access to a free 14-day trial version.
Access is automatically blocked at the end of the trial period.
The trial data is deleted 30 days after the end of the trial period, unless a chargeable booking is made.

4. Scope of services

HappyClaim provides the following main services:

  • Access to the SaaS platform via a web browser (recommended: Google Chrome, Firefox)

  • Use of the selected range of functions (depending on the package)

  • Option to book additional modules and users

  • Technical support within the support hours

Availability: 99.5% per month, excluding maintenance times (Saturday 20-24 CET), force majeure or disruptions beyond the control of HappyClaim.

5. prices and transaction costs

The applicable prices are published on the website www.happyclaim.de.
All prices are understood to be net plus statutory value added tax .

Transaction: A transaction corresponds to a created complaint (“ticket”).

Transaction prices:

  • Basic plan: 1,00 € / ticket

  • Per plan: 0,80 € / ticket

  • Enterprise plan: € 0.60 / ticket

Transaction costs are charged monthly according to consumption.

6. Term and termination

Basic plan: 3-month term, can be canceled at the end of the month.
Pro and Enterprise plan: 1-month term, can be canceled at the end of the month.

Notices of termination must be sent in text form (e.g. email) to support@happyclaim.de.
If the contract is not terminated in due time, it will be automatically extended by the respective term.

The right to extraordinary termination for good cause remains unaffected.

7. Terms of payment

Invoices are issued after the end of the respective calendar month and take into account the transactions (tickets) actually incurred in the billing period as well as any additional services booked.
Invoices are sent electronically by e-mail to the administrator or invoice recipient specified by the customer and are due immediately upon receipt without deduction, strictly net.

Payments are made using the payment method provided (credit card, SEPA direct debit, PayPal or invoice for annual plans).
In the event of late payment, HappyClaim is entitled to temporarily block access to the service until the outstanding amount has been paid in full.

8. Data processing and data protection

The client remains the controller within the meaning of the GDPR for its processed data.
HappyClaim processes personal data as a processor in accordance with Art. 28 GDPR.
A data processing agreement (DPA) is part of this agreement.

Sub-processors: Strato AG, Google Analytics, Mailchimp, Twenty CRM.
The complete privacy policy is available at https://happyclaim.de/datenschutzerklarung/

9. Obligations of the customer

The customer undertakes to,

  • to use the services exclusively for their own business purposes,

  • Access data must be treated confidentially,

  • not to infiltrate unauthorized third parties (e.g. by passing on access data),

  • not to disseminate any illegal content via HappyClaim,

  • to use the API only within the fair use limit of 5,000 requests per user/day.

HappyClaim can block access in the event of misuse.

10. Data export and deletion

After the end of the contract, customer data is stored for 180 days and then deleted.
The customer can request a data export (CSV or JSON) within 30 days of the end of the contract.
Data is provided within 14 days of the request.
A reasonable fee may be charged for large volumes of data (> 1 GB).

11. Liability

HappyClaim is liable without limitation for intent, gross negligence and injury to life, limb or health.
In the case of simple negligence, HappyClaim is only liable for the breach of essential contractual obligations (cardinal obligations)
and only up to the amount of the foreseeable damage typical for the contract, but not exceeding the customer’s annual remuneration.

No liability exists for:

  • Data loss beyond the control of HappyClaim,

  • Disruptions caused by third parties (e.g. network failures, interface problems),

  • incorrect entries or inadequate data backup by the customer.

The Product Liability Act remains unaffected.

12. Intellectual property

All rights to the software, the trademarks and the documentation remain with HappyClaim.
The customer receives only a simple, non-transferable, time-limited right of use.
Reverse engineering, copying or sublicensing are prohibited.

13. Changes to the GTC or prices

HappyClaim may change these GTC or prices if this is reasonable for the customer.
Changes will be announced by e-mail at least 30 days in advance.
The customer may object or cancel within this period.
If no objection is made, the changes are deemed to have been accepted.

14. Force majeure

HappyClaim is not liable for failures due to force majeure (e.g. natural disasters, strikes, war, pandemics).
If such a situation lasts longer than two months, both parties may terminate the contract without notice.

15. Support

Support times: Monday-Friday, 09:00-17:00 (CET), excluding public holidays.
Response times:

  • Standard cases: Response within 1 working day

  • Critical faults: Response within 4 hours during support hours

Contact: support@happyclaim.de

16. Applicable law and place of jurisdiction

German law applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
The place of jurisdiction is, as far as legally permissible, the registered office of the provider – Oldenburg (Oldb).

17. Final provisions

Should individual provisions be or become invalid, the validity of the remaining provisions shall remain unaffected.
The invalid provision shall be replaced by a provision that comes closest to the economic purpose.
The contract language is German. An English translation is provided solely for the purpose of understanding.