Complaint Management Rethought
Your Customer Experience Software for Ecommerce and Wholesale
No more Excel lists, mails, phone calls and duplicate work!
HappyClaim is the simplest and most innovative complaint management software in the cloud that helps online resellers, retailers and wholesalers to prioritize and handle product claims, spare parts or repair requests, E2E, i.e. from customer to supplier on just one platform, with total customer focus and cost transparency.
With HappyClaim you reduce your claim costs, while increasing your supplier refunds. You’re not only improving your customer experience, you’re also digitizing your quality management process.
On our platform, you communicate with your customers and suppliers simultaneously, even in different languages, share customer content and costs without effort, and prioritize cases for your suppliers.
HappyClaim also helps you to continuously optimize your products, as well as your suppliers, through targeted action management. Extensive reporting supports you in maintaining a complete overview at all times and in all places.
HappyClaim is ready for use within 24 hours. Du brauchst deinen Kunden nur einen Link zur HappyClaim-Plattform in deinem Servicebereich bereitstellen, um es sofort nutzen zu können. HappyClaim grows with you and can be customized for any company in any trade sector.
Leading companies trust HappyClaim
Your advantages as a dealer
- Minimize your process costs
- Spare headcounts in customer service
- Keep track of reclamation costs
- absolute transparency in product and process costs help you to hold your suppliers more accountable
- Save a lot of time in recording complaints and preparing cases for your suppliers
- Your customers can create the complaint or spare parts request independently on your website
- Significantly reduce your internal effort with automatic translations for your foreign suppliers
- Improve your service quality through shorter response times
- Increase customer satisfaction and strengthen your customer loyalty
- Turn an unhappy customer into a happy customer and thereby increase your retension rate
- Your customers can evaluate your company at the end of the process and you can learn from it
- All customer and supplier information on one platform
- Stop your chaos with Excel lists and email management
- Avoid double work
- Identify product weaknesses
- Improve your products through direct customer feedback
- Defect and cost transparency and close communication lead to better supplier performance
- Simplify the handling of cases on the supplier side with HappyClaim
- HappyClaim is tailor-made for online shops and wholesale distributors
- Serves all segments from A like auto parts, to Z like zippers
- Points of errors
- Error costs
- Causes of errors
- Cause of error
- Particularly critical customers
- Problem suppliers
- Most expensive defects
- Most expensive article groups
- Processing time
- HappyClaim is up and running for your business within hours
- Integration into your CRM possible without any problems
- Import of historical data (optional)
The advantages of your customers
- Announcing claims via the online form integrated in your service area
- Your customer can see the processing status and priority online at any time
- Dein Kunde kann jederzeit über das Nachrichten-Center mit dir kommunizieren
- Add subsequent information
- Upload pictures, videos and documents, of course also with the smartphone
- Dein Kunde bewertet die Abwicklung der Reklamation und gibt dir wertvolles Feedback, aus dem du lernen kannst
The benefits for your suppliers and manufacturers
- Comprehensive dashboards support your suppliers in processing complaints and spare parts requests
- Pre-prioritization of cases by you as reseller
- Simple Kanban task management (ToDo, Work in Progress, Done)
- Fewer lists, calls and emails lead to more efficiency
- Easy communication and messaging on one platform
- Your suppliers have access to all relevant documents, pictures, videos of the customers and resellers at any time in order to be able to process complaints in the best possible way
- Export capabilities of all dashboards and documents
- Improvement of product and process quality by using direct customer feedback
Features to become more efficient
Process your claims and spare parts requests more effectively than ever before and build the best customer relationships – with HappyClaim
- multilingual - even customer information is translated for your suppliers
- Complaint chronology for messages, photos, info, etc.
- Excel and PDF exports at product or supplier level
- Sending messages between all parties
- Photo and document upload via desktop or mobile device
- Prioritization options of complaints for you and your suppliers
- Routing of cases to the responsible employees and suppliers
- Extensive reporting and analysis options
- Recording of internal and external costs, cost transfers, etc.
- Recording of improvement actions for suppliers
- HappyClaim grows with you - optional customized solutions for your business
HappyClaim is the innovative and easiest solution in the market to solve your problem with customer complaints
Efficiency
A platform for you, your customers and suppliers
From the initial creation of the complaint or return by the customer, to the internal prioritization and processing by the dealer, to the passing on of the costs to the responsible supplier – everything in one place
Complaints, spare parts and returns management
Manage your complaints and returns. Take your spare parts service to the next level
Overview of the processing status at any time
Whether in the office, home office or on the beach. A web browser and Internet access are the only requirements to bring efficiency to your business with HappyClaim.
Clients we have made more efficient and happy
HappyClaim is used by numerous eCommerce players and wholesalers to help them make their customers happy
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