That is why we build HappyClaim
We build your solution for effective complaint handling and more satisfied customers
Our mission
We reinvent complaint management for eCommere and wholesale, while reducing costs and increasing customer satisfaction.
HappyClaim helps you to prioritize and process product claims, E2E, i.e. from the customer to the supplier on just one platform, with absolute customer focus and cost transparency.
more satisfied customers
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less work
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more payments from your suppliers
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less process costs
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No more time-consuming complaints and dissatisfied customers!
Too many phone calls.
Too many Excel lists.
Too many emails.
Too little organization.
Too little compensation from your suppliers.
Too many headcounts in service.
Too much double work.
We hear that every day.
That’s why we developed HappyClaim.
Our passion is to make your business successful and to make Customer Service really fun!
We are an innovative start-up in the Hamburg area, with a team that not only has extensive experience, but is also internationally positioned. Our passion for our work is reflected in every detail of what we do.
Our primary goal is to provide your customers with the best possible customer service in the event of a complaint.
We firmly believe that it is possible to satisfy customers even in challenging situations.
The key components of this effort are quick responses to complaints and claims. We are aware that your customers expect prompt and professional service from you. And that’s exactly what we want to offer them. We are particularly passionate about online stores, retailers and wholesalers, regardless of whether they are B2B, B2C or D2C.
Your success and the satisfaction of your customers are our top priority. That’s why we developed HappyClaim, to make your everyday life easier. We have bundled all processes in one central location to give you a clear overview and let you concentrate on the essentials.
Digitizing quality processes gives you significant cost savings while supporting your suppliers and getting higher reimbursements. This creates a win-win situation for all parties involved.
With the help of direct customer feedback, you can continuously work on optimizing your products and suppliers. In this way, you ensure that your customers are happy and satisfied even in the event of damage. HappyClaim is the perfect tool to take your customer service to a new level. Let’s work together to delight your customers and increase your success!
We look forward to accompanying you on this exciting journey. Let’s take off!