A quality and complaints manager in retail companies is responsible for ensuring the quality of products and services and for handling complaints. Duties may include: Quality Assurance: The Quality and Complaint Manager develops and implements quality control procedures to ensure […]
Digitization
Increasing efficiency: Complaint management software can automate the process of handling complaints, increasing the efficiency and speed of processing. Defect reduction: By automating the process, the software can help reduce human error when processing complaints. Transparency: Complaint management software can […]
Complaint Management Even in the best organizations, it is difficult to predict the expectations and desires of each individual. Therefore, the majority of the target audience may be satisfied, but others may have dissatisfaction with the product or service. Sometimes […]