The 8D process is a structured problem-solving approach used in retail organizations to address complex problems. Complaint management software can provide valuable support by making the entire process more efficient and effective. At the beginning of the 8D process, a […]
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The auto parts wholesale complaint department can be complicated and ineffective for a variety of reasons. Complex product knowledge, lack of communication, complex return processes, long turnaround times and difficult customer communication can all lead to problems. These factors can […]
In the automotive aftermarket, product complaints can be a challenge. A commonly used method of handling such complaints is through the use of RMA (Return Merchandise Authorization) forms. However, these forms have some disadvantages. One of the main disadvantages is […]
Complaint data is a valuable source of feedback that can help you identify and improve service gaps in your business. Service gaps occur when there are discrepancies between customer expectations and your perceived service quality and delivery. By analyzing complaint […]
Digitalization is playing an increasingly important role in the quality assurance of retail companies. By using digital technologies, processes can be made more efficient and the quality of products and services can be better controlled. An important aspect of this […]
Sustainability refers to the ability of a system to function over the long term without depleting natural resources or harming the environment. In the context of quality management in e-commerce companies, sustainability means that the company operates in a way […]
A retailer’s management may be liable for product complaints under certain circumstances, particularly if it neglects its legal duties or violates applicable consumer protection laws. Basically, the management of a retail company is responsible for ensuring the quality of the […]
Complaint management software for efficient complaint management Our complaint management software offers dealers an efficient solution to manage customer complaints. With our intelligent complaint management system, you can automate the entire complaint process, track errors and perform analyses. As a […]
The use of Microsoft Excel to support quality management is common practice in many companies. It seems to be a simple and inexpensive solution, as Excel is widely used and familiar to users. However, Excel quickly reaches its limits when […]
Managing complaints is an important skill for any customer service representative. It includes dealing with customer dissatisfaction, resolving issues, and building trust. However, sometimes complaints can be complex, urgent, or high impact and require escalation and follow-up. How do you […]
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