{"id":12867,"date":"2022-05-06T07:37:35","date_gmt":"2022-05-06T07:37:35","guid":{"rendered":"https:\/\/happyclaim.de\/privacy-policy\/"},"modified":"2025-10-07T16:38:28","modified_gmt":"2025-10-07T16:38:28","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/happyclaim.de\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12867\" class=\"elementor elementor-12867 elementor-10907\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e877930 e-flex e-con-boxed e-con e-parent\" data-id=\"1e877930\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-638b4190 elementor-widget elementor-widget-text-editor\" data-id=\"638b4190\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;starto_ext_is_scrollme&quot;:&quot;false&quot;,&quot;starto_ext_is_smoove&quot;:&quot;false&quot;,&quot;starto_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;starto_ext_is_infinite&quot;:&quot;false&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<h1 data-start=\"509\" data-end=\"557\"><strong data-start=\"558\" data-end=\"568\" style=\"font-family: inherit; font-size: 16px; font-style: inherit;\">Status:<\/strong><span style=\"font-size: 16px;\"> October 2025<\/span><\/h1>\n<hr data-start=\"585\" data-end=\"588\">\n<h2 data-start=\"590\" data-end=\"616\"><strong data-start=\"593\" data-end=\"616\">1. Responsible person<\/strong><\/h2>\n<p data-start=\"617\" data-end=\"685\">Responsible within the meaning of the General Data Protection Regulation (GDPR) is<\/p>\n<p data-start=\"687\" data-end=\"772\"><strong data-start=\"687\" data-end=\"719\">qb consulting + trading GmbH<\/strong><br data-start=\"719\" data-end=\"722\">Tummelplacken 7<br data-start=\"737\" data-end=\"740\">26169 Friesoythe<br data-start=\"756\" data-end=\"759\">Germany<\/p>\n<p data-start=\"774\" data-end=\"840\">Phone: <strong data-start=\"783\" data-end=\"804\">04106 \/ 977 990 3<\/strong><br data-start=\"804\" data-end=\"807\">E-Mail: <strong data-start=\"815\" data-end=\"838\">\n  <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"817\" data-end=\"836\">hello@happyclaim.de<\/a>\n<\/strong><\/p>\n<p data-start=\"842\" data-end=\"948\">Represented by: <strong data-start=\"859\" data-end=\"891\">Matthias S\u00fc\u00df and Tatjana S\u00fc\u00df<\/strong><br data-start=\"891\" data-end=\"894\">Register court: <strong data-start=\"911\" data-end=\"948\">Oldenburg Local Court, HRB 222063<\/strong><\/p>\n<hr data-start=\"950\" data-end=\"953\">\n<h2 data-start=\"955\" data-end=\"998\"><strong data-start=\"958\" data-end=\"998\">2. General information on data processing<\/strong><\/h2>\n<p data-start=\"999\" data-end=\"1204\">We take the protection of your personal data very seriously. We process personal data exclusively within the framework of the statutory data protection regulations (in particular GDPR and BDSG). <\/p>\n<p data-start=\"1206\" data-end=\"1427\">The use of our website is generally possible without providing personal data. If personal data (e.g. name, e-mail address, telephone number) is collected, this is always done on a voluntary basis. <\/p>\n<hr data-start=\"1429\" data-end=\"1432\">\n<h2 data-start=\"1434\" data-end=\"1451\"><strong data-start=\"1437\" data-end=\"1451\">3. Hosting<\/strong><\/h2>\n<p data-start=\"1452\" data-end=\"1761\">Our website and SaaS platform are hosted by <strong data-start=\"1497\" data-end=\"1510\">Strato AG<\/strong>, Pascalstra\u00dfe 10, 10587 Berlin, Germany.<br data-start=\"1565\" data-end=\"1568\">The processing of personal data takes place exclusively in data centers within the European Union.<br data-start=\"1682\" data-end=\"1685\">There is a contract with Strato for order processing in accordance with Art. 28 GDPR.<\/p>\n<hr data-start=\"1763\" data-end=\"1766\">\n<h2 data-start=\"1768\" data-end=\"1827\"><strong data-start=\"1771\" data-end=\"1827\">4. Collection and processing of personal data<\/strong><\/h2>\n<h3 data-start=\"1829\" data-end=\"1879\"><strong data-start=\"1833\" data-end=\"1879\">4.1. Use of the HappyClaim SaaS platform<\/strong><\/h3>\n<p data-start=\"1880\" data-end=\"2071\">As part of the use of our &#8220;HappyClaim&#8221; cloud software, personal data provided by retailers and their suppliers is processed.<br data-start=\"2042\" data-end=\"2045\">This includes in particular<\/p>\n<ul data-start=\"2072\" data-end=\"2246\">\n<li data-start=\"2072\" data-end=\"2154\">\n<p data-start=\"2074\" data-end=\"2154\">Contact details (name, address, e-mail address, telephone number, delivery address)<\/p>\n<\/li>\n<li data-start=\"2155\" data-end=\"2187\">\n<p data-start=\"2157\" data-end=\"2187\">Customer data and product data<\/p>\n<\/li>\n<li data-start=\"2188\" data-end=\"2206\">\n<p data-start=\"2190\" data-end=\"2206\">Invoice data<\/p>\n<\/li>\n<li data-start=\"2207\" data-end=\"2246\">\n<p data-start=\"2209\" data-end=\"2246\">Product images, videos and documents<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2248\" data-end=\"2349\">The processing is carried out to fulfill the contractual services in accordance with Art. 6 para. 1 lit. b GDPR.  <\/p>\n<hr data-start=\"2351\" data-end=\"2354\">\n<h3 data-start=\"2356\" data-end=\"2403\"><strong data-start=\"2360\" data-end=\"2403\">4.2. Contact form and e-mail contact<\/strong><\/h3>\n<p data-start=\"2404\" data-end=\"2729\">If you contact us via the contact form or by e-mail, your details (including your contact details) will be stored in order to process your request.<br data-start=\"2566\" data-end=\"2569\">The legal basis is Art. 6 para. 1 lit. b GDPR (pre-contractual measures) or Art. 6 para. 1 lit. f GDPR (legitimate interest in effective communication).    <\/p>\n<hr data-start=\"2731\" data-end=\"2734\">\n<h3 data-start=\"2736\" data-end=\"2759\"><strong data-start=\"2740\" data-end=\"2759\">4.3. Newsletter<\/strong><\/h3>\n<p data-start=\"2760\" data-end=\"3144\">We regularly offer a newsletter to inform you about news, product updates and offers.<br data-start=\"2867\" data-end=\"2870\">We use the services of <strong data-start=\"2929\" data-end=\"2942\">Mailchimp<\/strong> (The Rocket Science Group LLC, Atlanta, USA) and <strong data-start=\"2992\" data-end=\"3006\">Twenty CRM<\/strong> to send the newsletter.<br data-start=\"3007\" data-end=\"3010\">When subscribing to the newsletter, the data provided (e.g. name and email address) are processed exclusively for sending the newsletter.<\/p>\n<ul data-start=\"3146\" data-end=\"3418\">\n<li data-start=\"3146\" data-end=\"3199\">\n<p data-start=\"3148\" data-end=\"3199\">Registration takes place using the double opt-in procedure.<\/p>\n<\/li>\n<li data-start=\"3200\" data-end=\"3274\">\n<p data-start=\"3202\" data-end=\"3274\">You can unsubscribe at any time using the unsubscribe link in the newsletter.<\/p>\n<\/li>\n<li data-start=\"3275\" data-end=\"3418\">\n<p data-start=\"3277\" data-end=\"3418\">There are order processing contracts with Mailchimp and Twenty CRM in accordance with Art. 28 GDPR; EU standard contractual clauses are used where applicable.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3420\" data-end=\"3479\">Legal basis: Art. 6 para. 1 lit. a GDPR (consent).  <\/p>\n<hr data-start=\"3481\" data-end=\"3484\">\n<h2 data-start=\"3486\" data-end=\"3509\"><strong data-start=\"3489\" data-end=\"3509\">5. Analysis tools<\/strong><\/h2>\n<h3 data-start=\"3511\" data-end=\"3540\"><strong data-start=\"3515\" data-end=\"3540\">5.1. Google Analytics<\/strong><\/h3>\n<p data-start=\"3541\" data-end=\"3778\">This website uses <strong data-start=\"3565\" data-end=\"3585\">Google Analytics<\/strong>, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.<br data-start=\"3684\" data-end=\"3687\">Google Analytics uses cookies to help the website analyze how users use the site.<\/p>\n<ul data-start=\"3780\" data-end=\"4011\">\n<li data-start=\"3780\" data-end=\"3835\">\n<p data-start=\"3782\" data-end=\"3835\">IP addresses are <strong data-start=\"3801\" data-end=\"3817\">anonymized<\/strong> (&#8220;IP masking&#8221;).<\/p>\n<\/li>\n<li data-start=\"3836\" data-end=\"3956\">\n<p data-start=\"3838\" data-end=\"3956\">Personal data will only be processed with your express consent via the cookie banner.<\/p>\n<\/li>\n<li data-start=\"3957\" data-end=\"4011\">\n<p data-start=\"3959\" data-end=\"4011\">You can revoke your consent at any time.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4013\" data-end=\"4157\">Legal basis: Art. 6 para. 1 lit. a GDPR.<br data-start=\"4057\" data-end=\"4060\">Further information: <a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"4083\" data-end=\"4157\">https:\/\/policies.google.com\/privacy<\/a>  <\/p>\n<hr data-start=\"4159\" data-end=\"4162\">\n<h2 data-start=\"4164\" data-end=\"4181\"><strong data-start=\"4167\" data-end=\"4181\">6. Cookies<\/strong><\/h2>\n<p data-start=\"4182\" data-end=\"4565\">Our website uses cookies to provide basic functions and improve the user experience.<br data-start=\"4299\" data-end=\"4302\">We use the <strong data-start=\"4354\" data-end=\"4380\">GDPR Cookie Compliance<\/strong> tool for consent management.<br data-start=\"4381\" data-end=\"4384\">Technically necessary cookies are set without consent; optional cookies (e.g. for statistics) only with consent.<br data-start=\"4506\" data-end=\"4509\">You can adjust your cookie settings at any time.<\/p>\n<hr data-start=\"4567\" data-end=\"4570\">\n<h2 data-start=\"4572\" data-end=\"4607\"><strong data-start=\"4575\" data-end=\"4607\">7. transfer of data to third parties<\/strong><\/h2>\n<p data-start=\"4608\" data-end=\"4660\">Personal data will only be passed on:<\/p>\n<ul data-start=\"4661\" data-end=\"4842\">\n<li data-start=\"4661\" data-end=\"4749\">\n<p data-start=\"4663\" data-end=\"4749\">to technical service providers (e.g. Strato, Google Analytics, Mailchimp, Twenty CRM),<\/p>\n<\/li>\n<li data-start=\"4750\" data-end=\"4789\">\n<p data-start=\"4752\" data-end=\"4789\">to the extent required by law or<\/p>\n<\/li>\n<li data-start=\"4790\" data-end=\"4842\">\n<p data-start=\"4792\" data-end=\"4842\">to fulfill the contract with the respective customer.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4844\" data-end=\"4908\">There is currently <strong data-start=\"4892\" data-end=\"4901\">no<\/strong> transfer to third countries.<\/p>\n<hr data-start=\"4910\" data-end=\"4913\">\n<h2 data-start=\"4915\" data-end=\"4951\"><strong data-start=\"4918\" data-end=\"4951\">8. Storage period and deletion<\/strong><\/h2>\n<p data-start=\"4952\" data-end=\"5257\">Personal data is only stored for as long as is necessary to fulfill the contract.<br data-start=\"5056\" data-end=\"5059\">After the end of the contract, all data is deleted <strong data-start=\"5100\" data-end=\"5127\">180 days after termination<\/strong>, provided there are no statutory retention requirements.<br data-start=\"5196\" data-end=\"5199\">Deletion is carried out manually by authorized personnel.<\/p>\n<hr data-start=\"5259\" data-end=\"5262\">\n<h2 data-start=\"5264\" data-end=\"5305\"><strong data-start=\"5267\" data-end=\"5305\">9. Rights of the data subjects<\/strong><\/h2>\n<p data-start=\"5306\" data-end=\"5340\">You have the right to at any time:<\/p>\n<ul data-start=\"5341\" data-end=\"5685\">\n<li data-start=\"5341\" data-end=\"5403\">\n<p data-start=\"5343\" data-end=\"5403\"><strong data-start=\"5343\" data-end=\"5355\">Information<\/strong> about your stored data (Art. 15 GDPR)<\/p>\n<\/li>\n<li data-start=\"5404\" data-end=\"5458\">\n<p data-start=\"5406\" data-end=\"5458\"><strong data-start=\"5406\" data-end=\"5422\">Correction of<\/strong> incorrect data (Art. 16 GDPR)<\/p>\n<\/li>\n<li data-start=\"5459\" data-end=\"5520\">\n<p data-start=\"5461\" data-end=\"5520\"><strong data-start=\"5461\" data-end=\"5473\">Erasure<\/strong> (&#8220;right to be forgotten&#8221;, Art. 17 GDPR)<\/p>\n<\/li>\n<li data-start=\"5521\" data-end=\"5575\">\n<p data-start=\"5523\" data-end=\"5575\"><strong data-start=\"5523\" data-end=\"5557\">Restriction of processing<\/strong> (Art. 18 GDPR)<\/p>\n<\/li>\n<li data-start=\"5576\" data-end=\"5620\">\n<p data-start=\"5578\" data-end=\"5620\"><strong data-start=\"5578\" data-end=\"5602\">Data portability<\/strong> (Art. 20 GDPR)<\/p>\n<\/li>\n<li data-start=\"5621\" data-end=\"5685\">\n<p data-start=\"5623\" data-end=\"5685\"><strong data-start=\"5623\" data-end=\"5638\">Objection<\/strong> to certain processing operations (Art. 21 GDPR)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"5687\" data-end=\"5753\">Please send your inquiries to <strong data-start=\"5728\" data-end=\"5753\">\n  <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5730\" data-end=\"5751\">support@happyclaim.de<\/a>\n<\/strong><\/p>\n<hr data-start=\"5755\" data-end=\"5758\">\n<h2 data-start=\"5760\" data-end=\"5786\"><strong data-start=\"5763\" data-end=\"5786\">10. Data security<\/strong><\/h2>\n<p data-start=\"5787\" data-end=\"5999\">The transmission of sensitive data is exclusively encrypted (SSL\/TLS).<br data-start=\"5866\" data-end=\"5869\">Our systems are protected against unauthorized access, loss or manipulation by technical and organizational measures.<\/p>\n<hr data-start=\"6001\" data-end=\"6004\">\n<h2 data-start=\"6006\" data-end=\"6055\"><strong data-start=\"6009\" data-end=\"6055\">11. Changes to this privacy policy<\/strong><\/h2>\n<p data-start=\"6056\" data-end=\"6336\">We reserve the right to adapt this privacy policy in the event of changes to our services or legal requirements.<br data-start=\"6173\" data-end=\"6176\">The current version is available at any time at <strong data-start=\"6230\" data-end=\"6324\"><a class=\"decorated-link\" href=\"https:\/\/happyclaim.de\/en\/privacy-policy\/\" target=\"_new\" rel=\"noopener\" data-start=\"6232\" data-end=\"6322\">https:\/\/happyclaim.de\/datenschutzerklarung\/<\/a> <\/strong>at any time.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Status: October 2025 1. Responsible person Responsible within the meaning of the General Data Protection Regulation (GDPR) is qb consulting + trading GmbHTummelplacken 726169 FriesoytheGermany Phone: 04106 \/ 977 990 3E-Mail: hello@happyclaim.de Represented by: Matthias S\u00fc\u00df and Tatjana S\u00fc\u00dfRegister court: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-12867","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/happyclaim.de\/en\/wp-json\/wp\/v2\/pages\/12867","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/happyclaim.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/happyclaim.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/happyclaim.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/happyclaim.de\/en\/wp-json\/wp\/v2\/comments?post=12867"}],"version-history":[{"count":2,"href":"https:\/\/happyclaim.de\/en\/wp-json\/wp\/v2\/pages\/12867\/revisions"}],"predecessor-version":[{"id":12870,"href":"https:\/\/happyclaim.de\/en\/wp-json\/wp\/v2\/pages\/12867\/revisions\/12870"}],"wp:attachment":[{"href":"https:\/\/happyclaim.de\/en\/wp-json\/wp\/v2\/media?parent=12867"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}